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Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
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Product details
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Audible Audiobook
Listening Length: 7 hours and 30 minutes
Program Type: Audiobook
Version: Unabridged
Publisher: Ronald Andrew Kaufman
Audible.com Release Date: June 18, 2014
Language: English, English
ASIN: B00L3WT7O4
Amazon Best Sellers Rank:
Best definition of service I have ever seen. "Taking action to create value for another person."
I enjoyed reading this book.Valuable tips and roadmap to create a great service.Nice stories and example.Its make me stronger.Regards,
It open my mindset about service. Service is not only certain department job, it is not just lip service, but to create value to others from our heart. Because when we provide Uplifting service, it make us proud as individual and organization.
Ron's book gives the reader a combination of practical methodology and useful illustrations. I love that it is an easy read, as he starts most chapters with a story and intertwines it with his friend's visit. Excellent!
I ordered this book for my son and sis-in-law who are both into training, leadership, and organizational psychology. I've read some of it, heard the guy guy interviewed on Red Eye radio -- good concepts!
Great Book!!!!
Every customer wants something different when it comes to customer service, so how do you go about creating the ideal customer service for all of your clients? Well, in this very well written book Ron tackles this difficult conundrum. He gives examples of what stellar customer service is and he breaks down the meaning of uplifting customer service. He let's go of that old idea of the customer is always right and goes way beyond it for a meaningful transaction for all that are involved. If you are looking for an uplifting book that will get your juices flowing, then you must read this book. You will be left motivated to uplift not only the people in your business, but all people that you come into contact with.
Service is part of what I do so it is always good to continue to read to stay ahead of the gamee. Kaufman's obervations and examples are a good refresher. I recommend this as an "add" to your library
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